Refund policy

Returns & Right of Withdrawal

Right of Withdrawal
Under the EU Consumer Rights Directive (2011/83/EU), consumers ordering online within the EU normally have a 14-day right to withdraw from a purchase without giving a reason. This right does not apply to our products. Our beverages are perishable and require refrigeration, and are therefore exempt from the right of withdrawal under Article 16(d)–(e) of Directive 2011/83/EU, as goods "liable to deteriorate or expire rapidly."

No Returns for Change of Mind
Because the right of withdrawal does not apply, we do not accept returns of opened or unopened products for change of mind once your order has been delivered.

Damaged, Defective, or Incorrect Orders
We will provide a replacement or refund where your order:

  • arrives damaged (broken, leaking, or punctured packaging)

  • arrives spoiled or shows signs of a broken cold chain (e.g., warm on arrival)

  • is the wrong item

  • arrives past its expiration date

Your Statutory Legal Guarantee
This policy does not limit or exclude your rights under the Certain Aspects Concerning Contracts for the Sale of Goods Law of 2021 (Law 154(I)/2021), which implements EU Directive 2019/771 in Cyprus. If a product does not conform to the contract of sale, you are entitled to a repair, replacement, price reduction, or refund for up to two years from the date of delivery. To exercise this right, notify us within two months of discovering the issue.

How to Report an Issue
Email info@mikro.cy within 48 hours of delivery with your order number, photos of the damaged product/packaging, and (if applicable) a photo of the expiration date.

Resolution
Once your claim is verified, we will issue a replacement / refund within 10 business days. Statutory guarantee claims are handled in line with the timelines required under Cyprus law.

Governing Law
This policy is governed by the laws of the Republic of Cyprus and applicable EU consumer protection law.